Refund policy

Cancellation policy and sample cancellation form

The following cancellation policy applies exclusively to consumers (see I. of the General Terms and Conditions).

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (KUNZ Packaging, Weinstrasse Süd 62, 67487 Maikammer, +49 6321 1873274, info@kunz-packaging.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You must bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

If you participate in the "eBay Plus" loyalty programme at the time of purchase (see http://pages.ebay.de/help/buy/ebay-plus.html) and the goods are marked as "eBay Plus" items, eBay will provide you with a free return label on request. With this return label, you can return the goods to us in a parcel free of charge within Germany using the carrier Hermes (see http://pages.ebay.de/help/pay/ebay-plus-returns.html). You can recognise an "eBay Plus" item by the fact that the note "Return shipping is free for eBay Plus members" is displayed above this cancellation policy on the eBay website. More on this topic" is displayed.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer,

- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,

- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence,

- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts

The right of cancellation may lapse

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,

- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery - for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

-End of the cancellation policy-

Sample cancellation form

If you wish to cancel the contract, please complete this form and return it to us.

send it back to us.

To [KUNZ Packaging GmbH, Weinstrasse Süd 62, 67487 Maikammer, +49 6321 1873274, info@kunz-packaging.de]:



I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase



the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)
- Date(s)
_______________

(*) Delete as appropriate.